Harris County Rides - Access Service: Steps to Making a Reservation
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ACCESS SERVICE: STEPS TO MAKING A RESERVATION

To Make Your Reservation for RIDES Service

First, select either a shared ride provider or taxi provider of your choice from the following approved lists.
  • Shared ride providers must be booked a minimum of 24 hours in advance, before 2 pm.
  • Taxi providers can be booked 90 minutes in advance.
Shared Ride Providers: Transportation is available 5 days a week, Monday-Friday: 6:00 am to 7:00 pm per provider schedules. Wheelchair accessibility provided. When scheduling a shared ride trip, please call your provider of choice before 2 pm on the previous day.
  • A New Haven Transportation: 832.723.5111
  • Starlight Associates LLC: 713.340.9130
Taxi Providers: Transportation available 24 hours a day/ 7 days a week. Wheelchair accessibility provided. When scheduling a taxi trip, please give your provider of choice 90 minutes advance notice.
  • Lone Star/Liberty Cab: 713.444.4444.
  • Yellow Cab/ Taxis Fiesta/ Pasadena Taxi: 713.428.5844

SIX STEPS TO MAKING YOUR RESERVATION:

STEP 1

  • SELECT A PROVIDER OF YOUR CHOICE.
  • CALL SELECTED PROVIDER (BEFORE 2:00 PM, THE DAY BEFORE IF SCHEDULING A SHARED RIDE TRIP)

STEP 2

  • IDENTIFY YOURSELF AS A RIDES CUSTOMER.

STEP 3

  • PROVIDE PICK UP AND DROP OFF ADDRESS WITH YOUR APPOINTMENT TIME.

STEP 4

  • FOR SHARED RIDES, TELL THE AGENT WHAT TIME YOU NEED RETURN PICK UP. (IF NEEDED)

STEP 5

  • TELL AGENT IF YOU HAVE ANY OF THESE SPECIAL NEEDS:
    • TRAVEL WITH A COMPANION
    • USE A WHEELCHAIR
    • SERVICE ANIMAL

STEP 6

  • PRESENT YOUR RIDES FARE CARD TO THE DRIVER AT THE START OF THE TRIP.
  • PRESENT YOUR PICTURE I.D
  • UPON EXITING VEHICLE PRESENT YOUR RIDES FARE CARD FOR SWIPING. (DRIVERS DO NOT EXPECT ANY TIPS)
  • DRIVER WILL PROVIDE A  RECEIPT THAT CONTAINS YOUR CARD BALANCE
  • REPEAT THE SAME PROCEDURE FOR YOUR RETURN TRIP.
 



Keeping Harris County moving.