ACCESS SERVICE: STEPS TO MAKING A RESERVATION
To Make Your Reservation for RIDES Service
First, select either a shared ride provider or taxi provider of your choice from the following approved lists.
- Shared ride providers must be booked a minimum of 24 hours in advance.
- Taxi providers can be booked 90 minutes in advance.
Shared Ride Providers: Transportation is available 5 days a week per provider schedules. Wheelchair accessibility provided. When scheduling a shared ride trip, please call your provider of choice before noon on the previous day.
- American Red Cross: Monday – Friday, 7 am to 5:30 pm. Call 713.313.1631.
- Genson Transit Services: Monday – Friday, 6 am to 7 pm (Wheelchair transfer ability only.) Call 713.977.7416.
- N Finity Transportation: Monday – Friday, 6 am to 7 pm. Call 713.781.1009.
- Safe Med Transportation: Monday – Friday, 6 am to 7 pm. Call 713.927.1332.
Taxi Providers: Transportation available 24 hours a day. Wheelchair accessibility provided. When scheduling a taxi trip, please give your provider of choice 90 minutes advance notice.
- Baytown Express Taxi: Call 281.421.0724 (Wheelchair transfer ability only.) No service on Thursdays after 7 pm.
- Greater Houston Transportation: Call 713.428.5844.
- Houston Transportation Services - LTD: Call 713.444.4444.
- Liberty Cab Company: (Wheelchair transfer ability only.) Call 713.695.6700.
- Pasadena Taxi Company: Call 713.477.6000.
 Next, tell your agent that you are a Harris County RIDES customer.
Provide your ID number and agency code. Give your address and let your agent know if the trip is medical or essential.
Give your agent your destination address and give your appointment time.
Tell your agent what time to return to pick you up (if necessary).
Let your agent know if you require the following special needs.
Will you be traveling with a companion? Will you require the use of a wheelchair?
Request your reservation number and write it down.
Also, write down your pick-up time. Write down the ticket/fare amount you are quoted. And, remember to present your picture ID when boarding the vehicle.
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