ACCESS SERVICE: STEPS TO MAKING A RESERVATION
To Make Your Reservation for RIDES Service
First, select either a shared ride provider or taxi provider of your choice from the following approved lists.
- Shared ride providers must be booked a minimum of 24 hours in advance.
- Taxi providers can be booked 90 minutes in advance.
Shared Ride Providers: Transportation is available 5 days a week per provider schedules. Wheelchair accessibility provided. When scheduling a shared ride trip, please call your provider of choice before noon on the previous day.
- American Red Cross: Monday – Friday, 7 am to 5:30 pm. Call 713.313.1631.
- Genson Transit Services: Monday – Friday, 6 am to 7 pm (Wheelchair transfer ability only.) Call 713.977.7416.
- Safe Med Transportation: Monday – Friday, 6 am to 7 pm. Call 713.927.1332.
- Regional Medical Transportation: Monday – Friday, 6am to 7pm. (Wheelchair transfer ability only.) Call 832-293-1299.
- Medicab Transport Services Inc: Monday – Friday, 6am to 7pm. Call 800-383-0663.
Taxi Providers: Transportation available 24 hours a day, 7 days a week. Wheelchair accessibility provided. When scheduling a taxi trip, please give your provider of choice 90 minutes advance notice.
- Greater Houston Transportation: Call 713.428.5844.
- Lone Star Cab: (Wheelchair transfer ability only.) Call 713.444.4444.
- Liberty Cab Company: (Wheelchair transfer ability only.) Call 713.695.6700.
- Pasadena Taxi: Call 713-477-6000
 SIX STEPS TO MAKING YOUR RESERVATION:
STEP 1
- SELECT A PROVIDER OF YOUR CHOICE
(SEE BACK FOR PROVIDER INFORMATION)
- CALL SELECTED PROVIDER (BEFORE NOON
IF SCHEDULING A SHARED RIDE TRIP)
STEP 2
- TELL AGENT YOU ARE A RIDES CUSTOMER
- GIVE YOUR ID NUMBER (Telephone number) AND AGENCY CODE
- GIVE YOUR ADDRESS
- IDENTIFY IF TRIP IS MEDICAL OR ESSENTIAL
STEP 3
- TELL AGENT WHERE YOU WANT TO GO
- GIVE YOUR APPOINTMENT TIME
STEP 4
- TELL AGENT WHAT TIME YOU WANT THEM TO RETURN TO PICK YOU UP (IF NEEDED)
STEP 5
- TELL AGENT IF YOU HAVE ANY OF THESE SPECIAL NEEDS:
STEP 6
- REQUEST YOUR RESERVATION NUMBER AND WRITE IT DOWN
- WRITE DOWN YOUR PICK-UP TIME
- WRITE DOWN THE TICKET/FARE AMOUNT QUOTED
- PRESENT YOUR PICTURE ID WHEN BOARDING THE VEHICLE
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